Coronavirus update

“Due to the recent surge in Covid-19 and the pressures on the NHS, we have been asked to stop any NON-ESSENTIAL work immediately. We will keep this under review.

We are asking that you ONLY call us or do an online consultation if you have an URGENT request. If it is a ROUTINE request, we will ask you to contact us when the pressures have reduced. We are still taking all prescription requests as normal. Please do continue to contact us for acute illnesses or urgent matters.

If you already have an appointment booked and it is classed as non-urgent work the practice will contact you and advise that your appointment is postponed until we are able to restart these services again.

Thank you for your support.

As of Monday 16th March 2020

Due to the current CORONAVIRUS pandemic, for the safety of all our patients and staff and to reduce the risk of onward transmission, we will not be booking any face to face appointments directly without our doctors consulting with you first.


We request that you make contact with the practice via econsult through our website. If this is not possible for you, please call the practice to book a telephone appointment; the doctor will decide upon whether you need to attend the surgery and you will be booked in accordingly.


This will be the situation for the foreseeable future, and only patients with booked appointments should be attending the surgery.

For more info click on


You may consult any doctor or nurse by appointment. Our receptionists will be pleased to advise you. Please note that our reception team will ask for a brief outline of why you need to see the doctor or nurse to ensure you are directed to the right clinician for your needs. 

Urgent or on the day appointment requests can be made by calling the surgery on (01628) 623767 at 8.30am for morning appointments which start at 9am or 2pm for afternoon appointments which start at 15.30. 

Routine appointments or requests can be made by calling the surgery between 8.30am and 6.00pm (Telephone lines close at 12.00 for admin and surgery closes for at lunch between 1-2pm).

Appointments are of ten minutes duration. If you wish to discuss several problems, a further appointment time might be required.

Please note surgery pre-bookable appointments can be booked for the 08.30 – 09.00 slots or 17.00 – 17.30 slots.

Actual surgery times are as follows: 

  • 08.30 – 11.00 
  • 15.30 – 17.30


The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

Click here for our Chaperone Policy

Telephone Advice

If you wish to speak to the doctor, please telephone before 10.00am and leave your name and daytime telephone number where the doctor can reach you.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Do Not Attends (DNAs)

The surgery loses an average of 3-4 hours of Doctors appointments each month due to patients not attending and not cancelling their appointments this is a huge cost to the surgery as each appointment costs 44.00 pounds to the NHS.

Nurses also lose on average 7-8 hours per month. 

Please work with us to reduce the number of DNA's and cancel appointments you can not make.

February 2020 DNA Figures 

Doctors = 2 Hours 20 minutes

Nurses  = 3 Hours 40 Minutes

Total time lost =  6 Hours and 0 minutes

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