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Appointments

You may consult any doctor or nurse by appointment. Our receptionists will be pleased to advise you. Please note that our reception team will ask for a brief outline of why you need to see the doctor or nurse to ensure you are directed to the right clinician for your needs. 

Urgent or on the day appointment requests can be made by calling the surgery on (01628) 623767 at 8.30am for morning appointments which start at 9am or 2pm for afternoon appointments which start at 15.30. 

Routine appointments or requests can be made by calling the surgery between 8.30am and 6.00pm (Telephone lines close at 12.00 for admin and surgery closes for at lunch between 1-2pm).

Appointments are of ten minutes duration. If you wish to discuss several problems, a further appointment time might be required.

Please note surgery pre-bookable appointments can be booked for the 08.30 – 09.00 slots or 17.00 – 17.30 slots.

Actual surgery times are as follows: 

  • 08.30 – 11.00 
  • 15.30 – 17.30

Chaperones

The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

Click here for our Chaperone Policy

Telephone Advice

If you wish to speak to the doctor, please telephone before 10.00am and leave your name and daytime telephone number where the doctor can reach you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Do Not Attends (DNAs)

The surgery loses an average of 3-4 hours of Doctors appointments each month due to patients not attending and not cancelling their appointments this is a huge cost to the surgery as each appointment costs 44.00 pounds to the NHS.

Nurses also lose on average 7-8 hours per month. 

Please work with us to reduce the number of DNA's and cancel appointments you can not make.

May 2019 DNA Figures 

Doctors = 2 Hours 30 minutes

Nurses  = 5 Hours 0 Minutes

Total time lost = 7 Hours and 30 minutes

 
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